Key Features of Odoo Live Chat

Real-Time Communication:

• Enable live chat functionality on your website to interact with visitors instantly.
• Provide real-time support to answer questions, resolve issues, or guide users.
• Allow multiple agents to handle chats simultaneously for better efficiency.

Customizable Chat Widget:

• Customize the chat widget to match your website's branding and design.
• Add personalized welcome messages to greet visitors.
• Configure chat availability based on business hours or agent availability.

Lead Generation:

• Capture visitor information, such as name and email, during live chat sessions.
• Automatically create leads in the CRM module for follow-up.
• Qualify leads directly from the chat interface to prioritize high-potential opportunities.

Integration with Helpdesk:

• Convert chat conversations into support tickets in the Helpdesk module.
• Assign tickets to the appropriate team or agent for resolution.
• Track the status of tickets and ensure timely responses.

Agent Assignment:

• Automatically assign chats to available agents based on workload or expertise.
• Allow agents to transfer chats to colleagues for better issue resolution.
• Monitor agent performance and response times to improve service quality.

Chat History:

• Maintain a complete history of chat conversations for future reference.
• Allow agents to review past interactions to provide personalized support.
• Use chat logs to analyze customer behavior and identify common issues.

Canned Responses:

• Create and use pre-written responses for frequently asked questions.
• Save time and ensure consistent communication with customers.
• Allow agents to focus on more complex queries by automating repetitive responses.

Visitor Tracking:

• Monitor website visitor activity, such as pages viewed and time spent on the site.
• Use visitor data to initiate proactive chats and offer assistance.
• Identify high-value visitors and engage with them to increase conversions.

Mobile Access:

• Allow agents to manage live chats on the go using Odoo's mobile app.
• Ensure real-time responses and support, even when away from the office.
• Provide a seamless experience for both agents and customers.

Reporting and Analytics:

• Generate reports on chat volume, response times, and agent performance.
• Analyze chat data to identify trends and improve customer support.
• Use insights to optimize workflows and enhance the customer experience.

Integration with Other Modules:

• CRM: Automatically create leads from chat conversations and track their progress.
• Sales: Link chats to sales opportunities for better follow-up and conversion tracking.
• Helpdesk: Convert chats into support tickets for efficient issue resolution.
• Website: Embed the chat widget on your website to engage with visitors.

Advantages of Odoo Live Chat

 

• Improved Customer Engagement: Provides instant support to website visitors, enhancing their experience.
• Increased Conversions: Helps guide potential customers through the sales funnel in real time.
• Efficient Lead Management: Captures and qualifies leads directly from chat interactions.
• Time-Saving Automation: Uses canned responses and proactive chat features to save time.
• Integrated Solution: Works seamlessly with other Odoo modules for a unified customer management process.
  
  

Who Is It For?

 

• E-Commerce Businesses: Ideal for assisting customers with product inquiries and increasing sales.
• Service Providers: Useful for answering questions and booking appointments in real time.
• Support Teams: Great for providing instant technical or customer support.
• Sales Teams: Perfect for engaging with potential customers and generating leads.
• Educational Institutions: Suitable for answering student or parent inquiries about courses or admissions.